FAQ

REGISTRATION AND PAYMENT

How  do I register for this event?

You can register online, by fax or email, or via telephone. To register online, click here. If you prefer, you can fill out the registration form on the back page of the brochure and fax or email it to AVCJ. Fax your completed registration form to the attention of Jovial Chung at +852 2158 9701. Email us at  enquiry@avcj.com

Can  my colleague and I get the group rate?

The group rate is applicable to the second and subsequent additional registrants from the same office.

What  do the conference fees include?

Fees include the refreshments, luncheon, evening reception and all conference documents.

Does  this event have a special rate for one day or partial attendance?
  
No.

What  are the payment methods? 

· Payment can be made by cheque, bank transfer or credit card. For payment details, see the back page of the conference brochure.

· If you are paying by cheque, please write the delegate’s name on the back.

· If you are making a bank transfer, please fax us a copy of the transfer form with the delegate’s name.

· If you are using a credit card, please ensure that all card details and the cardholder’s signature are included for payment approval.

Can I  have a receipt? 

Receipts will be issued after the conference, once full payment is received.


CONFERENCE PASS AND MATERIALS

Where and when can I pick up my conference pass and  materials?
To collect conference passes and conference materials, delegates must present their e-ticket QR code or business card at the registration desk on 11 November.

What do I need to collect my conference pass? 

Simply present your e-ticket QR code or business card to identify yourself.

Can I send a representative to pick up my conference  pass? 

No. For security reasons, you must pick up your conference pass by yourself. Your colleague may not pick up your pass for you.

Can I get my conference pass and materials prior to the  event date?

No. Conference materials will only be available for collection at the places and times mentioned above.

Will I get the delegate list of the conference?

The delegate list will be posted at the conference venue on 11 November. No hard or soft copy will be distributed. Please use the event breaks as networking opportunities.

Will I get the speaker presentations?  (if any)
 
After the event an email will be sent to all conference attendees, which will include a survey and a link to download speaker presentations if any. (Only those presentations that have been approved by speakers will be available.) No hard or soft copy of the presentations will be sent or available onsite.


CANCELLATION / REFUND POLICY

Can I get a refund of my registration fee if I have to  cancel?
 A
ll cancellations must be received in writing prior to 28 October 2019 to qualify for a refund, less a US$300 (or equivalent) cancellation fee. Cancellations received after 28 October 2019 will not qualify for a refund. This policy is necessary due to our advance guaranty obligations and the costs associated with administering the conference.

Can I send a replacement if I can't attend the forum after  registering?
 
Yes, but notification of replacement must be made in writing and received prior to the event start date (11 November).

Can my colleagues attend some of the sessions if I can't come?

 No. The conference pass is valid for the designated delegate only. No sharing of the pass is allowed. However, please be aware that a group rate is available for the second and subsequent additional registrants from the same office.


NETWORKING EVENTS

Do I need to pay an additional fee for networking events?

No. Your conference fee already covers the networking events, as indicated in the brochure.

Can I send a replacement for networking events  only?
No. The conference pass is valid for the designated delegate only. No sharing of the pass is allowed.

Can I bring a guest with me to the networking events?

All networking events are strictly for registered conference delegates, speakers and sponsors only.

Where and when is the main conference program taking  place on 11 November?  
The main conference starts at 8:50am.

Where and when are the cocktail reception?

The cocktail reception will take place on 11 November at 5 pm.